1. What Personal Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase details

b) Technical and Usage Information

  • Browser type and version
  • Device type and operating system
  • IP address (where applicable)
  • Pages visited, time spent on the site, and navigation behaviour

2. Why We Collect Your Information

We collect personal information only when it is reasonably necessary to operate our business and provide our services. This includes:

  • Processing and fulfilling orders
  • Delivering products to you
  • Communicating with you about your orders or enquiries
  • Managing payments and preventing fraud
  • Improving website functionality, performance, and user experience
  • Conducting internal analytics and performance analysis

We do not collect sensitive information unless it is legally required or voluntarily provided by you.

3. Use of Cookies and Analytics

We may use cookies and similar technologies to:

  • Understand how visitors use our website
  • Improve website performance and usability
  • Enable essential website functionality

Analytics data is used in an aggregated and anonymised form wherever possible and solely for internal analysis and improvement purposes.

You can disable cookies through your browser settings; however, some website features may not function correctly.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to any third parties.

We only share personal information when it is necessary to provide our services, including with:

  • Payment service providers – to securely process transactions
  • Manufacturers and warehouse partners – to prepare and pack your orders
  • Courier and postal services – to deliver your products
  • Email and communication platforms – to send transactional or subscribed communications

Each third party is given access only to the information required to perform their specific function and is required to comply with privacy and confidentiality obligations.

5. Overseas Disclosure

Some service providers may store or process data outside Australia (for example, cloud hosting or email platforms). When this happens, we take reasonable steps to ensure that overseas recipients handle your information in a way that is consistent with Australian privacy laws.

6. Your Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

If you do not agree with this Policy, please discontinue use of our website.

7. Access, Correction, and Deletion

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information (subject to legal and operational requirements)
  • Withdraw consent for marketing communications at any time

To make a request, please contact us using the details below.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we work hard to safeguard your data, no method of electronic storage or transmission is 100% secure.

9. Retention of Information

We retain personal information only for as long as it is necessary to:

  • Fulfil the purposes outlined in this Policy
  • Meet legal, accounting, or regulatory requirements

When information is no longer required, it is securely deleted or anonymised.

10. Marketing Communications

If you subscribe to our mailing list, we may send you promotional emails.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The updated version will be published on our website with the revised date.

12. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Policy, please contact us at:

Email: orders@tesmart.com.au